1. Month is defined as 30 days.
2. Minmum speeds are guaranteed access speed up to the gateway.
3. All time references in service definitions are made in “hh:mm:hours” formats.
4. Day check out time si 00:00 hrs midnight.
5. Day Means calendar day.
6. Charges for static ip is extra.
7. All the services are prepaid.
8. Discounts are applicable only for usage based billing packages.
9. Discount amount will be given as a Grace period.
10. No cash refunds shall be possible.
11. In case if disconnection,discounts are forfeited.
12. Discounts are applicable before the service tax.

The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to MRKR Communications Private Limited  and the terms "You" /"Your" / "Yourself" refer to the users.

What This Privacy Policy Covers?

This policy covers how MRKR Communication Private Limited  ("Company") treats personal information that the Company collects and receives, including information related to your past use of the Company's products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number etc..

Information Collection And Use General

The Company collects personal information when you register with the Company, when you use the Company products or services, when you visit the Company pages or the pages of certain partners of the Company. The Company may combine information about you that we have, with information we obtain from business partners or other companies. The Company shall have the right to pass on the same to its business associates, franchisees without referring the same to you.

When you register, we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with the Company and sign in to our services, you become our valued customer. The Company collects information about your transactions with us and with some of our business partners, including information about your use of products and services that we offer.

The Company can use information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

Cookies

To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP ddress is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.

Links to the other Sites

Our policy discloses the privacy practices for our own web site only. Our site provides links to other websites also that are beyond our control. We shall in no way be responsible in way for your use of such sites.

Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.

However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Grievance Redressal

Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to mrkrcommunications@gmail.com ("Grievance Officer").

Information Sharing And Disclosure

The Company may share personal information about you with other people under the following circumstances:

We provide the information to trusted partners who work on behalf of or with the Company under confidentiality agreements. These companies may use your personal information to help the Company communicate with you about offers from the Company and our marketing partners. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Company's terms of use, or as otherwise required by law.

We transfer information about you if the Company is acquired by or merged with another company under a diffferent management. In this event, the Company will notify you before information about you is transferred and becomes subject to a different privacy policy.

The Company plans to display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.

The Company will not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad...

The Company works with vendors, partners, advertisers, and service providers in many different industries and categories of business. We reserve the right to send you certain communications relating to the Company's service, such as service announcements, administrative messages and the Company's Newsletter, that are considered part of your account, without offering you the opportunity to opt-out of receiving them.. Changes to this Privacy Policy

The Company may update this policy and display the same in their website without notice to you and such posting will be deemed to have been read by you.

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their Services provided to him and request a NOC  from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact us via Phone or email or the contact us link.

Refund Policy

We will try our best service for our clients.

However, if any client is not completely satisfied with our products/services the clients have the liberty to cancel their monthly subscription and request a NOC from us.

However MRKR shall not be liable to re-fund  any amount if the termination is by the subscriber or for breach or failure on the part of the subscriber.

Our Policy for the cancellation and refund will be as follows:

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

Please note that, the refundable amount will be calculated after deducting any payable charges like, pending bills payment

Please Read These Terms And Conditions Carefully Before Using This Site

The information contained in this Web Site (WWW.MRKR.IN) has been prepared in good faith, but no representation is made or warranty given (either express or implied) as to the completeness or accuracy of the information it contains. We are not responsible for the information available on this website. We have taken our full care while adding the data but humans can make error. You are therefore requested to verify this information before you act upon it.

By accessing this Web Site, you agree that we will not be liable for any direct or indirect loss arising from the use of the information and the material contained in this Web Site. The copyright in the material contained in this Web Site belongs to and remains solely with us. Your access to it does not imply a license to reproduce and/or distribute this information and you are not allowed to any such act without the prior approval from us.

Intellectual Property

The MRKR COMMUNICATIONS trademark and logo may not be used without the prior written consent of MRKR COMMUNICATIONS Private Limited and shall not be used in any manner that is likely to cause confusion or in any manner that disparages or discredits the Company, the logo or the Site.

All the information displayed, transmitted or carried by the Site and its related websites including but not limited to data, images, graphics, logos, icons, directories, guides, news articles, opinion, reviews, text, photographs, images, illustrations, profiles, software’s, audio clips, video clips, trademarks, service marks and the like, e-mail, messages posted by the user in a chat room, discussion forum or otherwise (collectively "Information") are protected by copyright, trademarks and other intellectual property laws. The Information is owned by the Company, its affiliates or third party licensors. You agree to abide by all copyright notices and restrictions that are applicable to any Information and not to alter the Information in any way. You further agree not to transfer the Information to any other person and you agree that you shall do all that may be necessary to prevent any unauthorized copying of the Information.

Except as expressly provided herein, the Company, its affiliates, subsidiaries and its suppliers do not grant any express or implied right to you under any intellectual property laws. Any other rights may be expressly granted to you by the Company in writing. All trademarks, brands and names used on this Site, including trademarks, brands and names of affiliates, co-subsidiary, co-branders, partners, advertisers, etc., are the property of their respective owners and the Company claims no right, title or interest to such trademarks, brand and names used on this Site.

Vulnerability Disclosure Policy

At MRKR maintaining the security and integrity of our Services is a priority. We are committed to creating a safe, transparent environment to report vulnerabilities; Hence, MRKR appreciates the work of security researchers in order to improve our services and its security.

Any security vulnerability found by you that could impact MRKR or our customers, we encourage you to report this right away. Any legitimate incident reported by you shall be investigated internally and we shall fix the problem as soon as we can. In this regard, we request you to follow MRKR's Vulnerability Disclosure Policy and make a good faith effort to avoid privacy violations, destruction of data, and interruption or degradation of our service during your research.

Scope

• This Disclosure program includes every applications and services that MRKR provides including any product that MRKR may provide as part of its Services.
• All vulnerabilities affecting MRKR should be reported via email to the Cyber Security Incident Response Team

Eligible Vulnerabilities

• In order to be eligible under our Vulnerability Disclosure Policy, the following conditions needs to be met:
• You must agree to our Vulnerability Disclosure Policy.
• You must be the first person to responsibly disclose an unknown issue
• You must submit a proper summary of the vulnerability and reproduce all the steps as may be required by MRKR’s security team.
• All legitimate reports will be reviewed and assessed by MRKR’s security team to determine if it is eligible.
We encourage the coordinated disclosure of vulnerabilities of the following application:
• Cross-site scripting
• Sensitive Data Exposure – Cross Site Scripting (XSS) Stored, SQL Injection (SQLi), etc.
• Authentication or Session Management related issues
• Remote Code Execution
• Particularly clever vulnerabilities or unique issues that do not fall into explicit categories
• Cross-site request forgery in a privileged context
• Server-side code execution
• Authentication or authorization flaws
• Injection Vulnerabilities
• Directory Traversal
• Information Disclosure
• Significant Security Misconfiguration

Program Exclusions

While we encourage any submission affecting every applications and services that MRKR provides including any product that MRKR may provide as part of its Services, the following examples are excluded from this program:

1. All issues without clearly identified security impact, missing security headers, or descriptive error messages will be considered out of scope.
2. Your findings should be supported by clear and precise documentation with no speculative information.
3. All findings should have an indication of relevance and impact. We reserve our right not to act in case of findings with no real risk impact on our data integrity and security.
4. All researches violating this Policy terms, Terms of Service, Safety and Security and data-related documentation as well as governing law shall be treated as acting in bad faith and in an illegal manner.
5. We are not obliged to provide remuneration, fee or rewards for any vulnerability disclosure – such action remains in our full discretion.

• Denial of Service (DoS) – Either through network traffic, resources exhaustion or others
• User enumeration
• Issues only present in old browsers/old plugins/end-of-life software browsers
• Phishing or social engineering of MRKR employees, users or clients
• Systems or issues that relate to Third-Party technology used by MRKR
• Disclosure of known public files and other information disclosures that are not a material risk (e.g.: robots.txt)
• Any attack or vulnerability that hinges on a user’s computer first being compromised
• Any vulnerability obtained through the compromise of MRKR customer or employee accounts.
• Missing Best Practice, Configuration or Policy Suggestions.
• Knowingly posting, transmitting, uploading, linking to, or sending any malware.
• Pursuing vulnerabilities which send unsolicited bulk messages (spam) or unauthorized messages.
• Testing must not violate any law, or disrupt or compromise any data that is not your own.

Process

1. Your submission will be reviewed and validated by a member of MRKR’s Cyber Security Incident Response Team. Providing clear and concise steps to reproduce the issue will help us to expedite the response.
2. You shall not disclose any vulnerability with any 3^rd Party or to any public at large including through any social network, public / media without prior written consent from MRKR.

MRKR always prides itself in according paramount importance to the customer service. Company employees/personnel are trained to treat customers with utmost politeness, courtesy and respect in every interaction they have with them. This process is further reassured through continuous interaction audits, training & monitoring. Despite our best efforts, in exceptional mitigating circumstances, like systems downtime, cable cuts, policy-related issues, our services may be impacted for short durations and it's our motto to reduce and minimize such circumstances to the maximum possible extent.


However, the company expects customers to respect its service provider and be courteous to the employees of the company and requests the customers to display mature understanding and desist from resorting to hostile and abusive behavior. In such unlikely behavioral circumstances by the customers, company reserves its right to take all such steps that may be deemed fit including, disconnection of service, initiating legal proceedings of civil and criminal in nature.